Support Center

We're here to help! Get answers to your questions or contact our support team.

Translation Issues

Problems with text or document translations

Billing & Credits

Questions about payments and credit usage

Account & Security

Account access, password, and security concerns

General Support

How does the credit system work?

Text translations cost 1 credit per translation (up to 100 words). For example, 50 words = 1 credit, 150 words = 2 credits. Document translations cost 10 credits per page (15 credits for scanned documents with OCR).

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What file formats are supported?

We support PDF, DOCX, and TXT files up to 10MB and 10 pages.

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What happens if a translation fails?

You are ONLY charged for successful translations. Credits are checked before translation, but deducted ONLY after validation passes. If a translation fails, you won't be charged.

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How do I upgrade from free to paid tier?

Purchase any credit package to automatically upgrade to paid tier and unlock OCR support and watermark-free PDFs.

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Helpful Resources

Frequently Asked Questions

Find answers to common questions about Jambo Translate

Pricing & Credits

View credit packages and transaction history

System Status

All systems operational

Note: For urgent technical issues affecting translation services, please include your user ID and a detailed description of the problem. Screenshots are always helpful!