Privacy Policy

Account details. When you sign up: your name, email address and profile picture (if you sign in with a social account).

Content you translate. The text, documents and images you submit, so we can translate them. See section 3 for how long we keep them.

Credits and payments. Your credit balance, a record of credits bought and used (type, amount, date), and payment records (amount, currency, status and the payment processor's reference). Card details are entered directly with our payment processor — we never see or store them.

Usage and device data. Pages visited, actions such as completing a translation, approximate location (country/city), device and browser type — collected through Google Analytics cookies. We also keep hourly totals of requests to our service, with no content in them.

Messages to us. If you email us, we keep the email and our reply to help you.

• To provide translations, run your account and keep your credit balance correct.
• To process payments and keep the records tax and accounting law requires.
• To understand how the service is used so we can improve it.
• To prevent abuse and keep the service secure.
• To answer your support requests.

We do not sell your personal data, and we do not use the content you translate for advertising.

• Text is translated and returned to you. We do not save it to our database.
• Uploaded documents and images are deleted from our servers once processing finishes, and in any case within 24 hours.
• Translated documents are kept for up to 24 hours so you can download them, behind a private, hard-to-guess link, and are then deleted automatically.
• Your translation history is kept only in your own browser for the current session and is cleared when you close the tab.

We use trusted service providers who process data only to run Jambo Translate for us:

• Third-party cloud AI providers — to translate text, read text from images and scanned documents, and generate speech. Only the content needed for that request is sent.
• Account sign-in provider — to create and secure your login.
• Payment processor (Stripe) — to take card payments.
• Cloud hosting and database providers — to run the service and store account records.
• Google Analytics — to measure site usage.

Some of these providers are located outside Tanzania, so your data may be transferred to and processed in other countries. We only use providers that apply appropriate security safeguards. We may also disclose data where the law requires it.

We use cookies needed for sign-in and payments, and Google Analytics cookies to measure usage. We also store a few small items in your browser: how many free translations you have used, your session translation history, and whether a purchase or sign-up has already been recorded. You can clear these at any time in your browser settings.

• Translation content: as described in section 3 (not stored, or deleted within 24 hours).
• Account details: while your account is active. If you delete your account, it is deactivated; your email and transaction history are kept for accounting unless you ask us to erase your personal details (section 7).
• Payment and credit records: for as long as tax and accounting law requires.
• Analytics data: up to 14 months.

You can ask us to give you a copy of your personal data, correct it, erase it, or stop using it for a particular purpose, and you can withdraw consent at any time. Email support@jambotranslate.com from the address on your account and we will respond within 30 days. Some records (such as payments) may have to be kept for legal reasons even after an erasure request. If you are unhappy with our response, you can complain to the Personal Data Protection Commission of Tanzania or your local data protection authority.

All traffic to Jambo Translate is encrypted (HTTPS), access to our systems is restricted, and sign-in is handled by a dedicated authentication provider. No online service can be 100% secure, but we work to protect your data and will notify you and the authorities of a serious breach as the law requires.

Jambo Translate is not intended for children under 13. Children under 13 should only use it with a parent or guardian.

We may update this policy; the date at the top shows the latest version. For any privacy question, email support@jambotranslate.com.